Privacy Policy & Terms of Use
This page explains how M and H Happy Homes Private Limited ("we", "us", "our", "Company"), having its registered office at [full registered address], collects, uses, stores, shares and protects your personal information when you visit our website estate.qcp.net.in (the "Site"), interact with our landing pages, contact us via WhatsApp, phone or email, or otherwise engage with us as an authorised marketing partner for residential real estate projects in India, including Raymond TenX District 9, Thane.
We handle your personal data in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, the Digital Personal Data Protection Act, 2023, the Real Estate (Regulation and Development) Act, 2016 and other applicable Indian laws. By using the Site or sharing information with us, you confirm that you consent to this Policy.
Who We Are
M and H Happy Homes Private Limited is a zero-brokerage real estate marketing organisation and an authorised marketing partner of the listed developer(s). We are not the developer or promoter of any project featured on the Site. Project information is provided by the respective developer and is subject to verification under RERA.
Information We Collect
Information you give us directly
- Name, mobile number, WhatsApp number, email ID
- City of residence, budget range, configuration preference (e.g., 2 BHK, 3 BHK)
- Messages, enquiries, brochure / cost-sheet / floor-plan requests sent via WhatsApp, call, web form or email
- Any other information you voluntarily share during a site visit, virtual tour or consultation
Information collected automatically
- IP address, device type, browser type and version, operating system
- Pages visited, time spent, referring URL, click events
- Cookies and similar tracking technologies (see Section 09)
Information from third parties
- Lead data shared by listing portals and ad platforms (Meta, Google, etc.) where you have consented to be contacted
- Verification data from RERA-registered brokers we work with
We do not knowingly collect "sensitive personal data" such as financial account details, biometric data, health information or passwords through the Site. Please do not share such information unsolicited.
Lawful Basis & Purpose
We process your personal data only for one or more of the following purposes:
- To respond to your enquiry and share project brochures, cost sheets, payment plans, floor plans and offers
- To schedule and conduct site visits, sample-flat tours and virtual walkthroughs
- To connect you with the developer and / or RERA-registered brokers for the project of your interest
- To send updates and offers about real estate projects via SMS, WhatsApp, RCS, email or telephone, in line with TRAI regulations
- To carry out KYC, anti-fraud checks and statutory compliance
- To improve our website, services, advertising and customer experience
- To comply with legal obligations, court orders or lawful requests by public authorities
- For internal record-keeping, audits and dispute resolution
Where required by law, processing is carried out on the basis of your consent, which you may withdraw at any time as described in Section 08.
How We Share Information
We do not sell your personal data. We may share it with:
- The developer / promoter of the specific project you have enquired about
- RERA-registered brokers, sub-brokers and channel partners working with us on the relevant project, for the limited purpose of fulfilling your request
- Service providers who support our operations (cloud hosting, CRM, analytics, communication APIs such as WhatsApp Business, email / SMS gateways) under contractual confidentiality obligations
- Group or affiliated entities of M and H Happy Homes Private Limited
- Government authorities, regulators, courts or law enforcement where disclosure is required by law, including under RERA, the DPDP Act, the Income Tax Act, PMLA, or in response to a valid legal process
- Advisors, auditors and insurers on a need-to-know basis
- Successors-in-interest in the event of a merger, acquisition, restructuring or sale of assets
All such third parties are required to handle your information in line with applicable Indian data-protection laws.
Cross-Border Transfers
Some of our service providers may store or process data on servers located outside India. Where such transfer takes place, we ensure that the recipient maintains a level of protection comparable to Indian law, and that transfers are made only to jurisdictions permitted under the DPDP Act and the rules notified thereunder.
Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Policy, including:
- For the duration of our engagement with you and a reasonable period thereafter to respond to follow-up queries
- To meet statutory record-keeping requirements (tax laws, RERA, anti-money-laundering rules), typically up to eight (8) years from the end of the relevant financial year
- To defend or pursue legal claims within applicable limitation periods
When data is no longer required, it is deleted, anonymised or securely destroyed.
Security Practices
We follow "reasonable security practices and procedures" as defined under the SPDI Rules, including:
- TLS / HTTPS encryption for data in transit
- Restricted, role-based access to personal data
- Regular review of vendors, infrastructure and access logs
- Confidentiality obligations on employees and contractors
While we take reasonable steps to safeguard your information, no method of transmission over the Internet or electronic storage is 100% secure. You share information at your own risk.
Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you and request a summary
- Correction or update of inaccurate or incomplete data
- Erasure of your data where it is no longer necessary or consent is withdrawn
- Withdraw consent at any time, without affecting the lawfulness of prior processing
- Grievance redressal in respect of any act or omission regarding your data
- Nominate another individual to exercise your rights in the event of death or incapacity (under the DPDP Act)
To exercise any of these rights, write to our Grievance Officer (Section 14). We will respond within the timelines prescribed under applicable law.
Cookies & Analytics
The Site uses cookies and similar technologies to remember preferences, measure performance and serve relevant advertising. We may use third-party tools such as Google Analytics, Google Ads, Meta Pixel and similar services. You can disable cookies through your browser settings; some features of the Site may not function correctly if you do.
Marketing Communications
By submitting your contact details, you consent to receive communications from us and our project partners via call, SMS, WhatsApp, RCS and email regarding the project of your interest and similar projects. This consent overrides any registration on the National Customer Preference Register (NCPR / DND) to the extent permitted under TRAI's TCCCPR, 2018, and is limited to communications relevant to your enquiry. You may opt out at any time by replying "STOP" to a message or writing to us.
Third-Party Links
The Site may contain links to third-party websites, including the MahaRERA portal at maharera.mahaonline.gov.in and developer websites. We are not responsible for the privacy practices or content of such third parties. Please review their respective policies before sharing information.
Children's Data
The Site and our services are not intended for individuals under the age of 18. We do not knowingly collect personal data of minors. If you believe a minor has shared information with us, please contact the Grievance Officer for prompt deletion.
Terms of Use
Acceptance
By accessing the Site, you agree to these Terms. If you do not agree, please do not use the Site.
Permitted Use
- The Site is for your personal, non-commercial use to evaluate residential real estate options
- You agree not to copy, reproduce, scrape, reverse-engineer, frame or distribute any content without prior written consent
- You agree not to upload viruses, malicious code or use the Site in a manner that disrupts its functioning
Intellectual Property
All content on the Site — including text, images, renders, logos, layouts, plans and brand marks — is the property of M and H Happy Homes Private Limited or the respective developer, and is protected by Indian and international intellectual property laws. Unauthorised use is prohibited.
No Offer or Contract
Nothing on the Site constitutes an offer, invitation or recommendation to purchase any property. All bookings, allotments and agreements are governed exclusively by the formal documentation issued by the developer in line with RERA.
Disclaimer & RERA Notice
The images, renders, walkthroughs, plans, areas, configurations, prices, offers and timelines displayed on the Site are indicative and for representation purposes only and may differ from the actual product, pricing or specifications.
Project Raymond TenX District 9 is registered with MahaRERA under registration numbers PM1331012502632 (Tower A) and PM1331012502633 (Tower B). Full project details, approved plans and disclosures are available on the official MahaRERA portal at maharera.mahaonline.gov.in.
This Site is operated by an authorised marketing partner. M and H Happy Homes Private Limited is a ZERO brokerage platform on a mission to simplify the home search through technology, people and process. We may share lead data with RERA-registered brokers / companies for further processing, and may send updates to the mobile number or email registered with us.
Prospective buyers are advised to independently verify all details with the developer and on the official RERA portal before making any booking or financial commitment.
Grievance Officer
In compliance with the IT Act 2000, the SPDI Rules 2011 and the DPDP Act 2023, the Grievance Officer can be reached at:
We aim to acknowledge complaints within 48 hours and resolve them within 30 days of receipt, in line with the Consumer Protection Act 2019 and applicable IT rules.
Governing Law & Jurisdiction
This Policy is governed by the laws of India. Any dispute arising out of or in connection with this Policy or the Site shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra.
Changes to this Policy
We may update this Policy from time to time to reflect changes in law, technology or our practices. The updated version will be posted on the Site with a revised "Last updated" date. Material changes will be brought to your notice through the Site or other appropriate means.